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Patient Guide

Registered Manager: Sophia ‘Roisin’ Hopkins

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Aims & Objectives/ Services to be Provided:

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  • To provide clients with a wide range of non-surgical cosmetic and laser treatments.

  • To carry out a consultation with each client, providing comprehensive, detailed information and explanations, enabling clients to make informed choices around their treatments and skincare.

  • To offer clients a friendly and professional service, carried out by suitably qualified staff, in a safe and clinical environment.

  • Demonstrate compliance and maintain ethical and professional standards.

  • Ensuring confidentiality, privacy and dignity at all times.

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Non – Surgical treatments include:

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Cynosure Elite -Laser (Class 4)

  • Hair removal

  • Vascular lesions

  • Pigmentation Skin rejuvenation

  • Skin rejuvenation

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Nanosure

  • Tattoo removal

  • Pigmentation

  • Carbon facial

  • Birth marks

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Vjuve

  • Skin resurfacing

  • Vaginal tightening

  • Vulva rejuvenation

  • Dermaforce

  • Micro needling with Radio Frequency

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Powersculpt

  • Muscle stimulation

  • Zeus

  • Skin tag removal

  • Mole removal

  • Milia removal

  • Skin tightening

  • Dermal Fillers

  • Anti-Wrinkle Injections

  • Skin Boosters

  • Chemical peels

  • Micro needling

  • PRP

  • Medical Grade skincare

  • Sclerotherapy

  • Vit b12 injections

  • Dermaplanning

  • Jelly masks

  • Dermalux LED light therapy

  • SMP

  • Exosomes

  • Japanese Head Spa

  • Polynucleotides

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Terms and Conditions for both Parties:

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All treatments will be carried out by an appropriately trained nurse or practitioner.

All clients will have an initial consultation with the qualified practitioner.

All relevant information will be providing to the client on treatment options, including risks and benefits and all questions answered. The nurse will assess whether a treatment is suitable for the client and likely to be successful.

The practitioner will also advise the patient of any preparation on their part before the treatment takes place.

Personal information will be taken, including medical history. It is the client’s responsibility to disclose any relevant medical details.

With patient consent, prior to and after treatment, the practitioner may wish to take relevant photographs to be stored confidentially within the client’s personal records.

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If you are unable to attend a scheduled appointment, please contact us as soon as possible on 01495 222111 giving us at least 48 hours’ notice prior to your appointment time.

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For Laser Hair removal services, all packages must be redeemed with an 18 month timeframe and only 1 free laser test patch per course.

You can also contact us via email: info@allureaestheticsltd.com or via our social media platforms:

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Facebook- Allure Aesthetics Ltd or Instagram - @allureaestheticsltd

We will not be able to carry out laser treatments if you are suntanned. Please contact us or inform the nurse of any recent sun exposure at least 48 hours in advance to discuss.

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Late arrival time may result in reduced treatment time or the loss of an appointment.

Children under the age of 16 are not to be left without an adult whilst your treatment or consultation takes place.

To secure an appointment a £50 booking fee will be required.  The booking fee will then count towards the full cost of the treatment and the outstanding balance must be made before treatment commences.

Payments can be made by bank transfer or by Card payment.

Single treatments must be used within 6 months of payment.

Courses must be used within 18 months of payment.

Refunds will only be given for medical reasons and in the same way in which the payment was made.

Products are non-refundable.

All of our prices can be found on our website and in the file located in our welcome room containing patient guide and statement of purpose.

We offer 0% in house payment plan options with no third parties or credit checks

Patient Feedback - Following your visit to us you will receive the following email:

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THANK YOU!

We would like to take the time to thank you for choosing Allure Aesthetics as your cosmetic provider. Our priority at Allure is that our patients receive the very best service through high quality care and patient satisfaction.

It is important to us that all of our patients feel welcome and comfortable throughout their journey at Allure. It is also our priority that you receive the best quality of treatments and results from our experienced practitioners, in a clean and professional environment.

We welcome all feedback which will maintain our high standard of care and encourage us to make positive improvements where possible.

If you would like to provide feedback or recommendations, please email us at info@allureaestheticsltd.com with subject ‘feedback’.

 

If you could take the time to leave us a review, it would mean a lot as they are very important to us and patients like yourself.

As a THANK YOU from us, any reviews you leave on Facebook and Google, we will give you up to
£50 VOUCHER off any future treatment(s).

Please tag us in any posts or pictures on our socials
@allureaestheticsltd
We would love to share your results with current and future patients.

 

Complaints

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Allure Aesthetics want to ensure that every client is delighted with the services they receive. However, we do recognise that on occasions the client does not always feel 100% satisfied with the end result. If this does happen, we will ensure that we rectify this at the earliest opportunity.

If you feel that you wish to raise a matter of concern without making a formal complaint, please ask to speak to the Clinic Manager. Your complaint, suggestions and feedback will allow us to ensure our clients are being offered the best possible service. Please be assured that all complaints and comments will be handled with professionalism, compassion and compliance with the Data Protection Act. Confidentiality will be maintained at all times.

The aim of our Complaint procedure is to resolve problems locally whenever possible. The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Your concerns will be listened to and if necessary, actions will be taken to correct any problems. All information taken will be documented.

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If you do decide to make a formal complaint, then your letter should be addressed to the Clinic Manager. We will acknowledge receipt of your complaint within five working days. We will then investigate your complaint and if appropriate offer to meet with you to discuss the matter in detail to find a solution.

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A full written explanation will be given within 20 working days. In the unlikely event that we are unable to keep to this timescale, we will keep you updated on the matter.

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Allure should also inform clients that it is their right to inform the relevant regulatory body if they are unhappy:

Healthcare Inspectorate Wales (HIW): 0300 0628163 – www.hiw.org.uk

Privacy and confidentiality

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Every member of staff, temporary staff or contractors of Allure Aesthetics Ltd have a legal duty to maintain confidence and protect the personal information of all the clients they meet, within the premises. Personnel are obliged to keep personal, identifiable information strictly confidential. Staff will not discuss any clients in the presence of other clients. Appropriate precautions will always be taken to prevent information being inappropriately shared, such as via telephone conversations, emails, or when writing information down.

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We will need to retain certain personal data on both its staff and patients to fulfil the purpose of running the business and meeting regulatory and legislative standards. All information collected is used fairly, stored safely and not disclosed to any other person unlawfully. The way in which Allure handles information is in accordance with the Data Protection Act, 1998.

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Regulatory Body

As Allure Aesthetics is an independent clinic, we are registered with The Healthcare Inspectorate Wales (HIW). As a result of this, HIW will carry out formal Inspections. Following these Inspections, a written report is published on their website.

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Contact:

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Healthcare Inspectorate Wales (HIW)

Rhydycar Business Park,

Merthyr Tydfil,

CF48 1UZ

(T) 0300 0628163

(F) 0300 0628387

Email: hiw@wales.gsi.gov.uk

Website: www.hiw.org.uk

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